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Mission & Vision

Vision: By 2028, we will be the Premier Water Utility in Pangasinan that provides quality water and services in compliance with International Organization Standards (ISO) 9001:2015 – Quality Management System, 45001:2018 – Occupational Safety and Health, and 14001:2015 – Environmental Management.

Mission: To distribute best quality, sustainable and affordable water and services, and to expand coverage area for the benefit of all the populace of the City of Alaminos and nearby towns without compromising our natural resources.

Integrated Management System (IMS) Policy:

We commit to consistently distribute adequate, safe, and potable water to our concessionaires through the provision of affordable and cost-effective services with utmost concern to health, safety, security, and environmental management.

We commit to comply with all statutory requirements and ensure continual improvement of all our operating processes.

Core Values:

INTEGRITY (Mapagkakatiwalaan) – Honesty and transparency in service and dealing with stakeholders.

DEDICATION (Dedikasyon) – passion and commitment to deliver the best services to the concessionaires and for the concessionaires.

EXCELLENCE (Kahusayan) – delivering the best quality services.

ACCOUNTABILITY (May Pananagutan) – assuming responsibility in all actions

LOYALTY (Katapatan) – faithfulness to commitments and obligations.

CUSTOMER-ORIENTEDNESS (Pagbigay tuon sa konsyumer) – customers need is the utmost priority.

TEAMWORK (Pagkakaisa) – ACWD works together to achieve the agency’s purpose.

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Terms of Service

OFFICE HOURS:
Monday - Friday
08:00AM - 05:00PM

ADDRESS:
Quezon Ave. Cor. P Reinoso St Poblacion, Alaminos, Pangasinan

CONTACT:
Telephone No.: 075-205-8036
Customer Service: 0947-899-8179
Bids and Awards Committee: 0917-848-3882

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